Frequently Asked Questions

About Products

What models of Apple iPhone accessories do you carry?

At present, our products cover the iPhone11-iPhone14 series, you can find your iPhone model through the classification of the website, or search through the search box to find products that match your iPhone model

Do your accessories come with a warranty?

Yes, we provide a six-month warranty policy. During the six-month use, if the product has quality problems, please contact us, and we will provide you with a free replacement (except for man-made damage)

Are your accessories genuine Apple products?

My product is not original, our product is self-developed, we have factory cooperation in Japan, China, Germany, using the latest technology to ensure that the quality of the product is no problem

About Order​

How long does it take for you to ship the order after it's been placed?

Generally, your order takes 48 hours to process (excluding holidays)
Delivery Time= Processing Time (about 2 business days) + Shipping Time (about 4 - 12 business days)

Can I cancel an order that I've already placed?

You can cancel the order within 2 hours after placing the order, please contact our email: and provide your order number and purchase screenshot

Do you offer free shipping?

Yes, we currently offer free shipping worldwide

What if I receive a faulty product?

Please contact us immediately, and provide the order number, purchase screenshots, and product real photos, and we will arrange reshipment or refund for you after verification.

About Payment

What payment methods do you accept?

Currently we only support PayPal payment

Will I get a refund if my order is canceled after payment?
  1. If your order is canceled after payment, we will issue a refund as soon as possible. The exact refund processing time may vary depending on your payment method and the financial institution involved.

What if I paid for an order but did not receive the product?

If you paid for an order but did not receive the product, please contact our customer service team as soon as possible. We will investigate the issue and either resend the product or issue a refund, depending on the circumstances.

About Shipping

Where do you ship?

It depends on the products you buy, because we have cooperation with factories in Germany, Japan, and China, so different products are sent to different places

How long does it typically take for orders to be delivered?

Delivery Time= Processing Time (about 2 business days) + Shipping Time (about 4 - 12 business days)

Can I track my order online? If so, how can I do that?

Yes, generally speaking, within 72 hours after you place an order, we will provide you with a logistics tracking code. If you have not received the logistics tracking code, please contact us to get it. You can also use Order Tracking to check your order status.