Frequently Asked Questions
About Products
At present, our products cover the iPhone11-iPhone14 series, you can find your iPhone model through the classification of the website, or search through the search box to find products that match your iPhone model
Yes, we provide a six-month warranty policy. During the six-month use, if the product has quality problems, please contact us, and we will provide you with a free replacement (except for man-made damage)
My product is not original, our product is self-developed, we have factory cooperation in Japan, China, Germany, using the latest technology to ensure that the quality of the product is no problem
About Order​
Generally, your order takes 48 hours to process (excluding holidays)
Delivery Time= Processing Time (about 2 business days) + Shipping Time (about 4 - 12 business days)
You can cancel the order within 2 hours after placing the order, please contact our email: support@rynika.com and provide your order number and purchase screenshot
Yes, we currently offer free shipping worldwide
Please contact us immediately, and provide the order number, purchase screenshots, and product real photos, and we will arrange reshipment or refund for you after verification.
About Payment
Currently we only support PayPal payment
If your order is canceled after payment, we will issue a refund as soon as possible. The exact refund processing time may vary depending on your payment method and the financial institution involved.
If you paid for an order but did not receive the product, please contact our customer service team as soon as possible. We will investigate the issue and either resend the product or issue a refund, depending on the circumstances.
About Shipping
It depends on the products you buy, because we have cooperation with factories in Germany, Japan, and China, so different products are sent to different places
Delivery Time= Processing Time (about 2 business days) + Shipping Time (about 4 - 12 business days)
Yes, generally speaking, within 72 hours after you place an order, we will provide you with a logistics tracking code. If you have not received the logistics tracking code, please contact us to get it. You can also use Order Tracking to check your order status.